Mother's Day: How a mum inspired her daughter to join us and help people

It’s Mother’s Day and we’re shining the spotlight on a mum who inspired her daughter to follow in her footsteps and help people in need. 

Verity joined West Midlands Police in 2024 as a public contact officer at West Bromwich and Dudley police stations. Her role is one of the most varied in the force. 

From one minute to the next she can be answering phone calls from witnesses, greeting visitors, taking crime reports from victims, handling guns as part of national firearms surrenders, managing people who have handed themselves in, checking the details of suspects on bail, returning seized property, and more. 

Her work is a world away from her pervious roles in hospitality, where she developed the people skills she uses in every interaction today. 

"After being in the hospitality industry for 19 years, I wanted to face a new challenge," said Verity.  

"I saw the job and thought it would suit me well with all my experience with the public. I wanted something that would push me out of my comfort zone, but a role where I could help people. 

"It’s probably the most rewarding role I’ve ever done. Evey day I head home knowing that I have done everything I can to make a difference." 

And it was that passion to help and buzz from a role which is different every minute of every day which inspired Verity’s daughter, Holly, to follow in her footsteps.  

"From when I was a child, I’ve always wanted to be in the police," explained Holly.  

"Mum would come home and talk about the role, the people she worked with and the difference she was making. It was so inspiring that when she told me about vacancies in the force call centre, I knew that was the perfect step for me."  

Holly joined the force in November 2025 and has just completed her three-month training program at West Bromwich police station. The program blends classroom learning with managing real calls for service under the supervision of highly experienced contact handlers.  

"My job is very rewarding. No two days are ever the same, and I am always helping different people each day. I am making an impact, and I can help ensure the right response is provided and that people feel heard and supported." 

But the job is tough and can at times be highly distressing. There’s always one person Holly turns to for help.  

"My mom and I have a great relationship; she is like my best friend. She's an accepting, encouraging and incredibly strong woman.  

"Whenever I need help, guidance or just someone to listen to me, she is my first phone call.  

"She’s always encouraged me to do my best, and to work hard.  

"Yes, we have our little disagreements, but even then, they don’t last that long as we just want to speak to each other.  

"My mom is the reason I am working within WMP. She has supported me throughout the process, showing me determination to stay focused on my goals. 

"This Mother’s Day I’ll be bringing her a cup of tea in bed before we head off to the garden centre so she can pick out some flowers. After that, it’s a dog walk and takeaway for tea." 

If Verity and Holly have inspired you to think of a career with WMP, we’re currently recruiting public contact officers. Find out more at here WMP Jobs | West Midlands Police